Phone calls and voice notes

Phone calls
Open your agent → Phone. With Twilio, paste your auth token, save, and set your number's "A call comes in" webhook (HTTP POST) to the URL shown. With Exotel, add the Voicebot applet to a flow and paste the WebSocket URL shown. Callers speak; the agent answers from the same knowledge and actions as chat. When it hands off, the call is transferred to the number you set, or the caller is told your team will call back. Every call appears in the inbox with its transcript.

Voice notes
WhatsApp and Telegram voice notes are transcribed and answered in English like typed questions. Turn on Answer voice notes with a voice note in the channel's settings to also reply with audio.

Photos
Customers can attach a photo in the widget, WhatsApp or Telegram. The agent reads what it shows (a damaged product, an error screen, a receipt) and answers with that in mind.