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The Tidio Lyro alternative that's free during launch
Competitor facts from Tidio Lyro's pricing page and public reviews, checked 24 Oct 2026. Prices change; check the vendor's site.
| CustomerReplies | Tidio Lyro | |
|---|---|---|
| Entry price | Free during launch; optional add-ons at cost | Starter about $24/month (annual) + Lyro add-on from $32.50/month for 50 AI conversations |
| Pricing model | No plans during launch; third-party costs we bear passed through at cost | Three separate meters: conversations, Lyro conversations, Flows visitors |
| Free plan | Every feature free during launch (fair-use reply limit) | 50 AI conversations for life |
| When credits run out | Keeps answering on our own model; paid add-ons pause when your balance runs out | Auto-upgrades at 95% of quota unless switched off; then chat stops at 100% |
| Agents | Up to 20 agents | One Lyro per project |
| Remove branding | Included | $16.67/month add-on |
| Included, no markup on Meta's fees | Yes | |
| Telegram | Included (your own bot) | No |
| Human inbox | Included; team alerts on Telegram and phone push | Yes |
| Actions | Shopify, WooCommerce, Razorpay, Stripe, bookings, custom APIs | Smart Actions (order status, routing), strong on Shopify |
| Unanswered-question report | Included, with drafted answers | Partial |
What Tidio Lyro users complain about
- Price is the most-tagged complaint on G2
- Silent auto-upgrade near the quota
- Only 50 free AI conversations, ever
Where CustomerReplies is better
- No meters to juggle: every feature free during launch
- Up to 40,000 AI replies a month (fair use), not 50 for life
- No auto-upgrades: alerts at 80% and 100%
Where Tidio Lyro is better
- • Mature live-chat product and visual flow builder
- • Deep Shopify app
Best for: Shopify stores wanting live chat plus a little AI.
Questions
Is CustomerReplies cheaper than Tidio Lyro?
Free. You pay only what third-party services cost us, at cost. Every feature is included and answers run on our own AI server; optional add-ons such as Claude or speech are passed through at the provider's price. Tidio Lyro: Starter about $24/month (annual) + Lyro add-on from $32.50/month for 50 AI conversations (checked 24 Oct 2026).
Can I move from Tidio Lyro to CustomerReplies?
Yes. Point CustomerReplies at the same website and upload the same documents; most teams are live in under an hour. Paste the new widget script in place of the old one.
What does Tidio Lyro do better?
Mature live-chat product and visual flow builder. Deep Shopify app.
Try CustomerReplies free
Every feature free during launch, no card. Paste your website and test it in minutes.
More comparisons: all alternatives and versus pages.