Answer support emails automatically.
- In Channels → Email, enter the address replies come from and save. You get a webhook URL.
- In an inbound-email service such as Postmark Inbound, set that URL as the inbound webhook.
- Forward your support address to the inbound address the service gives you.
The agent replies in the same thread. Quoted earlier messages are ignored. Automatic senders (no-reply, mailer-daemon) are skipped.