CustomerReplies

Getting started

Create your agent, add knowledge, test it and go live in about five minutes.

1. Create your agent
Sign in with your email (we send a 6-digit code) and enter your company name and website. We create a workspace and an agent, and start reading your site.

2. Add knowledge
Open Knowledge to add more: other websites, single pages, PDF and Word files, text, Q&A pairs, public Notion pages and Google Docs. Each source shows its progress and how many passages it produced.

3. Test in the playground
Ask the questions your customers ask. Under any answer, Revise this answer saves your wording as a saved answer that's used from then on. Playground messages don't use your monthly replies.

4. Tune behaviour
In Behaviour, set the persona, instructions, tone, answer language and whether it may use general knowledge. In Hand-off & leads, decide when to bring in your team and when to ask for contact details.

5. Go live
Paste the script from Widget & embed before </body> on your site, or connect WhatsApp, Telegram and other channels in Channels.