Compare
CustomerReplies vs Wati
Competitor facts from Wati's pricing page and public reviews, checked 24 Oct 2026. Prices change; check the vendor's site.
| CustomerReplies | Wati | |
|---|---|---|
| Entry price | Free during launch; optional add-ons at cost | ₹2,999/month (₹2,199 annual) Growth plan, 3 seats, 250 AI credits |
| Pricing model | No plans during launch; third-party costs we bear passed through at cost | Seats + WhatsApp message charges + AI credits |
| Free plan | Every feature free during launch (fair-use reply limit) | No |
| When credits run out | Keeps answering on our own model; paid add-ons pause when your balance runs out | Buy at least 2,000 extra AI credits |
| Agents | Up to 20 agents | 1 Astra agent on Growth |
| Remove branding | Included | Not applicable |
| Included, no markup on Meta's fees | Core product | |
| Telegram | Included (your own bot) | No |
| Human inbox | Included; team alerts on Telegram and phone push | Yes, strong team inbox |
| Actions | Shopify, WooCommerce, Razorpay, Stripe, bookings, custom APIs | Sheets, Shopify; more on Business |
| Unanswered-question report | Included, with drafted answers | Partial |
What Wati users complain about
- Markup on WhatsApp message fees (reported)
- Billing disputes and slow cancellation support
- AI agent is new and limited in credits
Where CustomerReplies is better
- You pay Meta directly: no markup on WhatsApp messages
- Up to 40,000 AI replies a month free vs 250 AI credits
- Website, Telegram, Instagram and email in the same agent
Where Wati is better
- • More WhatsApp marketing tools (catalogues, Click-to-WhatsApp ads)
- • Larger broadcast tooling for big lists
Best for: WhatsApp marketing broadcasts plus a shared inbox.
Questions
Is CustomerReplies cheaper than Wati?
Free. You pay only what third-party services cost us, at cost. Every feature is included and answers run on our own AI server; optional add-ons such as Claude or speech are passed through at the provider's price. Wati: ₹2,999/month (₹2,199 annual) Growth plan, 3 seats, 250 AI credits (checked 24 Oct 2026).
Can I move from Wati to CustomerReplies?
Yes. Point CustomerReplies at the same website and upload the same documents; most teams are live in under an hour. Paste the new widget script in place of the old one.
What does Wati do better?
More WhatsApp marketing tools (catalogues, Click-to-WhatsApp ads). Larger broadcast tooling for big lists.
Try CustomerReplies free
Every feature free during launch, no card. Paste your website and test it in minutes.
More comparisons: all alternatives and versus pages.