Compare
CustomerReplies vs Botpress
Competitor facts from Botpress's pricing page and public reviews, checked 24 Oct 2026. Prices change; check the vendor's site.
| CustomerReplies | Botpress | |
|---|---|---|
| Entry price | Free during launch; optional add-ons at cost | $150/month (annual) for 250 conversations |
| Pricing model | No plans during launch; third-party costs we bear passed through at cost | Conversations plus AI usage |
| Free plan | Every feature free during launch (fair-use reply limit) | 100 conversations a month |
| When credits run out | Keeps answering on our own model; paid add-ons pause when your balance runs out | $65 per extra 100 conversations |
| Agents | Up to 20 agents | Unlimited from Plus |
| Remove branding | Included | From Plus |
| Included, no markup on Meta's fees | Yes | |
| Telegram | Included (your own bot) | Yes |
| Human inbox | Included; team alerts on Telegram and phone push | Yes (Botpress Desk) |
| Actions | Shopify, WooCommerce, Razorpay, Stripe, bookings, custom APIs | Yes, code-level |
| Unanswered-question report | Included, with drafted answers | Partial |
What Botpress users complain about
- Steep learning curve; needs a developer
- Higher cost per conversation under the 2026 pricing
Where CustomerReplies is better
- No-code: live in 5 minutes
- Free during launch vs about $0.60 per extra conversation
Where Botpress is better
- • Visual flow builder and custom code for complex bots
Best for: Developers building custom conversational flows.
Questions
Is CustomerReplies cheaper than Botpress?
Free. You pay only what third-party services cost us, at cost. Every feature is included and answers run on our own AI server; optional add-ons such as Claude or speech are passed through at the provider's price. Botpress: $150/month (annual) for 250 conversations (checked 24 Oct 2026).
Can I move from Botpress to CustomerReplies?
Yes. Point CustomerReplies at the same website and upload the same documents; most teams are live in under an hour. Paste the new widget script in place of the old one.
What does Botpress do better?
Visual flow builder and custom code for complex bots.
Try CustomerReplies free
Every feature free during launch, no card. Paste your website and test it in minutes.
More comparisons: all alternatives and versus pages.