Compare
Chatbase vs Wati
Competitor facts from Wati's pricing page and public reviews, checked 24 Oct 2026. Prices change; check the vendor's site.
| CustomerReplies | Chatbase | Wati | |
|---|---|---|---|
| Entry price | Free during launch; optional add-ons at cost | $40/month (Hobby, 700 message credits, 1 agent) | ₹2,999/month (₹2,199 annual) Growth plan, 3 seats, 250 AI credits |
| Pricing model | No plans during launch; third-party costs we bear passed through at cost | Message credits; 1–6 credits per reply depending on the model | Seats + WhatsApp message charges + AI credits |
| Free plan | Every feature free during launch (fair-use reply limit) | No free plan; 7-day trial | No |
| When credits run out | Keeps answering on our own model; paid add-ons pause when your balance runs out | The agent stops answering unless auto-recharge ($40 per 1,000 credits) is on | Buy at least 2,000 extra AI credits |
| Agents | Up to 20 agents | 1 agent on every self-serve plan; extra agents $300/year | 1 Astra agent on Growth |
| Remove branding | Included | $1,188/year add-on | Not applicable |
| Included, no markup on Meta's fees | Yes | Core product | |
| Telegram | Included (your own bot) | Only through third-party middleware | No |
| Human inbox | Included; team alerts on Telegram and phone push | Helpdesk inbox from the Standard plan ($150/month) | Yes, strong team inbox |
| Actions | Shopify, WooCommerce, Razorpay, Stripe, bookings, custom APIs | Stripe, Shopify, Calendly, custom HTTP actions | Sheets, Shopify; more on Business |
| Unanswered-question report | Included, with drafted answers | Source suggestions on the Pro plan ($500/month) | Partial |
What Chatbase users complain about
- The bot goes silent when credits run out
- 700 replies for $40, and expensive models use several credits per reply
- Removing the “Powered by Chatbase” badge costs $1,188 a year
- Some users report invented links on their own domain
- Billing and refund complaints on Trustpilot
What Wati users complain about
- Markup on WhatsApp message fees (reported)
- Billing disputes and slow cancellation support
- AI agent is new and limited in credits
Where CustomerReplies is better
- Free during launch: you pay only third-party costs, at cost
- Never goes dark: past the fair-use limit customers get your fallback message and your team, not silence
- No credit maths: replies on our own model cost you nothing
- Shared inbox and hand-off included
- Links in answers are checked against your sources
- Telegram, WhatsApp with no message markup, Razorpay actions
- Answer-gap report included, with one-click draft answers
- You pay Meta directly: no markup on WhatsApp messages
- Up to 40,000 AI replies a month free vs 250 AI credits
- Website, Telegram, Instagram and email in the same agent
Where Wati is better
- • More WhatsApp marketing tools (catalogues, Click-to-WhatsApp ads)
- • Larger broadcast tooling for big lists
Best for: WhatsApp marketing broadcasts plus a shared inbox.
Questions
Is CustomerReplies cheaper than Wati?
Free. You pay only what third-party services cost us, at cost. Every feature is included and answers run on our own AI server; optional add-ons such as Claude or speech are passed through at the provider's price. Wati: ₹2,999/month (₹2,199 annual) Growth plan, 3 seats, 250 AI credits (checked 24 Oct 2026).
Can I move from Wati to CustomerReplies?
Yes. Point CustomerReplies at the same website and upload the same documents; most teams are live in under an hour. Paste the new widget script in place of the old one.
What does Wati do better?
More WhatsApp marketing tools (catalogues, Click-to-WhatsApp ads). Larger broadcast tooling for big lists.
Try CustomerReplies free
Every feature free during launch, no card. Paste your website and test it in minutes.
More comparisons: all alternatives and versus pages.