Compare
Chatbase vs Voiceflow
Competitor facts from Voiceflow's pricing page and public reviews, checked 24 Oct 2026. Prices change; check the vendor's site.
| CustomerReplies | Chatbase | Voiceflow | |
|---|---|---|---|
| Entry price | Free during launch; optional add-ons at cost | $40/month (Hobby, 700 message credits, 1 agent) | Request pricing (third-party reports: Pro about $60/month plus usage) |
| Pricing model | No plans during launch; third-party costs we bear passed through at cost | Message credits; 1–6 credits per reply depending on the model | Usage credits per message, voice minute and model tokens |
| Free plan | Every feature free during launch (fair-use reply limit) | No free plan; 7-day trial | $1 of credit, once |
| When credits run out | Keeps answering on our own model; paid add-ons pause when your balance runs out | The agent stops answering unless auto-recharge ($40 per 1,000 credits) is on | Agents stop unless auto top-up is on |
| Agents | Up to 20 agents | 1 agent on every self-serve plan; extra agents $300/year | Many projects |
| Remove branding | Included | $1,188/year add-on | Agency/partner plans |
| Included, no markup on Meta's fees | Yes | Yes | |
| Telegram | Included (your own bot) | Only through third-party middleware | Through custom code |
| Human inbox | Included; team alerts on Telegram and phone push | Helpdesk inbox from the Standard plan ($150/month) | Enterprise only |
| Actions | Shopify, WooCommerce, Razorpay, Stripe, bookings, custom APIs | Stripe, Shopify, Calendly, custom HTTP actions | Yes, with functions and integrations |
| Unanswered-question report | Included, with drafted answers | Source suggestions on the Pro plan ($500/month) | Yes (evaluations) |
What Chatbase users complain about
- The bot goes silent when credits run out
- 700 replies for $40, and expensive models use several credits per reply
- Removing the “Powered by Chatbase” badge costs $1,188 a year
- Some users report invented links on their own domain
- Billing and refund complaints on Trustpilot
What Voiceflow users complain about
- Opaque, changing pricing
- Human hand-off only on Enterprise
- Credit burn with large models
Where CustomerReplies is better
- Free during launch: you pay only third-party costs, at cost
- Never goes dark: past the fair-use limit customers get your fallback message and your team, not silence
- No credit maths: replies on our own model cost you nothing
- Shared inbox and hand-off included
- Links in answers are checked against your sources
- Telegram, WhatsApp with no message markup, Razorpay actions
- Answer-gap report included, with one-click draft answers
- Free during launch, with the rule published
- Inbox and hand-off included
- Simple setup for small businesses
Where Voiceflow is better
- • Voice design tools and more telephony integrations
- • Deeper evaluations tooling
Best for: Teams designing complex voice and chat experiences.
Questions
Is CustomerReplies cheaper than Voiceflow?
Free. You pay only what third-party services cost us, at cost. Every feature is included and answers run on our own AI server; optional add-ons such as Claude or speech are passed through at the provider's price. Voiceflow: Request pricing (third-party reports: Pro about $60/month plus usage) (checked 24 Oct 2026).
Can I move from Voiceflow to CustomerReplies?
Yes. Point CustomerReplies at the same website and upload the same documents; most teams are live in under an hour. Paste the new widget script in place of the old one.
What does Voiceflow do better?
Voice design tools and more telephony integrations. Deeper evaluations tooling.
Try CustomerReplies free
Every feature free during launch, no card. Paste your website and test it in minutes.
More comparisons: all alternatives and versus pages.