Compare
Chatbase vs Tidio Lyro
Competitor facts from Tidio Lyro's pricing page and public reviews, checked 24 Oct 2026. Prices change; check the vendor's site.
| CustomerReplies | Chatbase | Tidio Lyro | |
|---|---|---|---|
| Entry price | Free during launch; optional add-ons at cost | $40/month (Hobby, 700 message credits, 1 agent) | Starter about $24/month (annual) + Lyro add-on from $32.50/month for 50 AI conversations |
| Pricing model | No plans during launch; third-party costs we bear passed through at cost | Message credits; 1–6 credits per reply depending on the model | Three separate meters: conversations, Lyro conversations, Flows visitors |
| Free plan | Every feature free during launch (fair-use reply limit) | No free plan; 7-day trial | 50 AI conversations for life |
| When credits run out | Keeps answering on our own model; paid add-ons pause when your balance runs out | The agent stops answering unless auto-recharge ($40 per 1,000 credits) is on | Auto-upgrades at 95% of quota unless switched off; then chat stops at 100% |
| Agents | Up to 20 agents | 1 agent on every self-serve plan; extra agents $300/year | One Lyro per project |
| Remove branding | Included | $1,188/year add-on | $16.67/month add-on |
| Included, no markup on Meta's fees | Yes | Yes | |
| Telegram | Included (your own bot) | Only through third-party middleware | No |
| Human inbox | Included; team alerts on Telegram and phone push | Helpdesk inbox from the Standard plan ($150/month) | Yes |
| Actions | Shopify, WooCommerce, Razorpay, Stripe, bookings, custom APIs | Stripe, Shopify, Calendly, custom HTTP actions | Smart Actions (order status, routing), strong on Shopify |
| Unanswered-question report | Included, with drafted answers | Source suggestions on the Pro plan ($500/month) | Partial |
What Chatbase users complain about
- The bot goes silent when credits run out
- 700 replies for $40, and expensive models use several credits per reply
- Removing the “Powered by Chatbase” badge costs $1,188 a year
- Some users report invented links on their own domain
- Billing and refund complaints on Trustpilot
What Tidio Lyro users complain about
- Price is the most-tagged complaint on G2
- Silent auto-upgrade near the quota
- Only 50 free AI conversations, ever
Where CustomerReplies is better
- Free during launch: you pay only third-party costs, at cost
- Never goes dark: past the fair-use limit customers get your fallback message and your team, not silence
- No credit maths: replies on our own model cost you nothing
- Shared inbox and hand-off included
- Links in answers are checked against your sources
- Telegram, WhatsApp with no message markup, Razorpay actions
- Answer-gap report included, with one-click draft answers
- No meters to juggle: every feature free during launch
- Up to 40,000 AI replies a month (fair use), not 50 for life
- No auto-upgrades: alerts at 80% and 100%
Where Tidio Lyro is better
- • Mature live-chat product and visual flow builder
- • Deep Shopify app
Best for: Shopify stores wanting live chat plus a little AI.
Questions
Is CustomerReplies cheaper than Tidio Lyro?
Free. You pay only what third-party services cost us, at cost. Every feature is included and answers run on our own AI server; optional add-ons such as Claude or speech are passed through at the provider's price. Tidio Lyro: Starter about $24/month (annual) + Lyro add-on from $32.50/month for 50 AI conversations (checked 24 Oct 2026).
Can I move from Tidio Lyro to CustomerReplies?
Yes. Point CustomerReplies at the same website and upload the same documents; most teams are live in under an hour. Paste the new widget script in place of the old one.
What does Tidio Lyro do better?
Mature live-chat product and visual flow builder. Deep Shopify app.
Try CustomerReplies free
Every feature free during launch, no card. Paste your website and test it in minutes.
More comparisons: all alternatives and versus pages.