Compare
Chatbase vs SiteGPT
Competitor facts from SiteGPT's pricing page and public reviews, checked 24 Oct 2026. Prices change; check the vendor's site.
| CustomerReplies | Chatbase | SiteGPT | |
|---|---|---|---|
| Entry price | Free during launch; optional add-ons at cost | $40/month (Hobby, 700 message credits, 1 agent) | $59/month ($39 annual) for 4,000 small-model messages, 1 chatbot |
| Pricing model | No plans during launch; third-party costs we bear passed through at cost | Message credits; 1–6 credits per reply depending on the model | Message credits per model |
| Free plan | Every feature free during launch (fair-use reply limit) | No free plan; 7-day trial | No; 7-day trial with card |
| When credits run out | Keeps answering on our own model; paid add-ons pause when your balance runs out | The agent stops answering unless auto-recharge ($40 per 1,000 credits) is on | Buy add-on message packs |
| Agents | Up to 20 agents | 1 agent on every self-serve plan; extra agents $300/year | 1–3 chatbots |
| Remove branding | Included | $1,188/year add-on | $39/month add-on |
| Included, no markup on Meta's fees | Yes | $39–59 per number per month add-on | |
| Telegram | Included (your own bot) | Only through third-party middleware | No |
| Human inbox | Included; team alerts on Telegram and phone push | Helpdesk inbox from the Standard plan ($150/month) | Hand-off out to other tools only |
| Actions | Shopify, WooCommerce, Razorpay, Stripe, bookings, custom APIs | Stripe, Shopify, Calendly, custom HTTP actions | Few |
| Unanswered-question report | Included, with drafted answers | Source suggestions on the Pro plan ($500/month) | Weekly digest of unanswered questions |
What Chatbase users complain about
- The bot goes silent when credits run out
- 700 replies for $40, and expensive models use several credits per reply
- Removing the “Powered by Chatbase” badge costs $1,188 a year
- Some users report invented links on their own domain
- Billing and refund complaints on Trustpilot
What SiteGPT users complain about
- WhatsApp and email are paid add-ons
- Limited actions
- Slow ingestion for large sites
Where CustomerReplies is better
- Free during launch: you pay only third-party costs, at cost
- Never goes dark: past the fair-use limit customers get your fallback message and your team, not silence
- No credit maths: replies on our own model cost you nothing
- Shared inbox and hand-off included
- Links in answers are checked against your sources
- Telegram, WhatsApp with no message markup, Razorpay actions
- Answer-gap report included, with one-click draft answers
- WhatsApp included, no per-number add-on
- Built-in inbox
- Actions for orders, payments and bookings
Where SiteGPT is better
- • More connectors today (Dropbox, GitHub, OneDrive)
Best for: Content-heavy sites wanting many data connectors.
Questions
Is CustomerReplies cheaper than SiteGPT?
Free. You pay only what third-party services cost us, at cost. Every feature is included and answers run on our own AI server; optional add-ons such as Claude or speech are passed through at the provider's price. SiteGPT: $59/month ($39 annual) for 4,000 small-model messages, 1 chatbot (checked 24 Oct 2026).
Can I move from SiteGPT to CustomerReplies?
Yes. Point CustomerReplies at the same website and upload the same documents; most teams are live in under an hour. Paste the new widget script in place of the old one.
What does SiteGPT do better?
More connectors today (Dropbox, GitHub, OneDrive).
Try CustomerReplies free
Every feature free during launch, no card. Paste your website and test it in minutes.
More comparisons: all alternatives and versus pages.