Compare
Chatbase vs Intercom Fin
Competitor facts from Intercom Fin's pricing page and public reviews, checked 24 Oct 2026. Prices change; check the vendor's site.
| CustomerReplies | Chatbase | Intercom Fin | |
|---|---|---|---|
| Entry price | Free during launch; optional add-ons at cost | $40/month (Hobby, 700 message credits, 1 agent) | $0.99 per outcome, plus Intercom seats from $29/agent/month (or a monthly minimum standalone) |
| Pricing model | No plans during launch; third-party costs we bear passed through at cost | Message credits; 1–6 credits per reply depending on the model | Per “outcome”, which includes hand-offs and conversations the customer abandons |
| Free plan | Every feature free during launch (fair-use reply limit) | No free plan; 7-day trial | No; trial only |
| When credits run out | Keeps answering on our own model; paid add-ons pause when your balance runs out | The agent stops answering unless auto-recharge ($40 per 1,000 credits) is on | Billed per outcome; costs rise with volume |
| Agents | Up to 20 agents | 1 agent on every self-serve plan; extra agents $300/year | Not limited |
| Remove branding | Included | $1,188/year add-on | Not applicable |
| Included, no markup on Meta's fees | Yes | Pay-as-you-go add-on | |
| Telegram | Included (your own bot) | Only through third-party middleware | No |
| Human inbox | Included; team alerts on Telegram and phone push | Helpdesk inbox from the Standard plan ($150/month) | Yes, Intercom's full helpdesk (per-seat pricing) |
| Actions | Shopify, WooCommerce, Razorpay, Stripe, bookings, custom APIs | Stripe, Shopify, Calendly, custom HTTP actions | Procedures, data connectors, custom actions |
| Unanswered-question report | Included, with drafted answers | Source suggestions on the Pro plan ($500/month) | Yes (AI insights) |
What Chatbase users complain about
- The bot goes silent when credits run out
- 700 replies for $40, and expensive models use several credits per reply
- Removing the “Powered by Chatbase” badge costs $1,188 a year
- Some users report invented links on their own domain
- Billing and refund complaints on Trustpilot
What Intercom Fin users complain about
- Abandoned chats and hand-offs are billed as outcomes
- Bills can jump sharply in busy months
- Seat prices on top of AI fees
Where CustomerReplies is better
- Free during launch: you pay only third-party costs, at cost
- Never goes dark: past the fair-use limit customers get your fallback message and your team, not silence
- No credit maths: replies on our own model cost you nothing
- Shared inbox and hand-off included
- Links in answers are checked against your sources
- Telegram, WhatsApp with no message markup, Razorpay actions
- Answer-gap report included, with one-click draft answers
- No per-outcome fees: free during launch, third-party costs at cost
- No per-seat fees on top
- Built for SMBs: live in 5 minutes
- WhatsApp, Telegram and Razorpay included
Where Intercom Fin is better
- • Best-in-class testing and simulations
- • Full enterprise helpdesk, compliance (ISO 27001, HIPAA) and data hosting choice
Best for: Larger support teams already on Intercom.
Questions
Is CustomerReplies cheaper than Intercom Fin?
Free. You pay only what third-party services cost us, at cost. Every feature is included and answers run on our own AI server; optional add-ons such as Claude or speech are passed through at the provider's price. Intercom Fin: $0.99 per outcome, plus Intercom seats from $29/agent/month (or a monthly minimum standalone) (checked 24 Oct 2026).
Can I move from Intercom Fin to CustomerReplies?
Yes. Point CustomerReplies at the same website and upload the same documents; most teams are live in under an hour. Paste the new widget script in place of the old one.
What does Intercom Fin do better?
Best-in-class testing and simulations. Full enterprise helpdesk, compliance (ISO 27001, HIPAA) and data hosting choice.
Try CustomerReplies free
Every feature free during launch, no card. Paste your website and test it in minutes.
More comparisons: all alternatives and versus pages.