Compare
Chatbase vs Botpress
Competitor facts from Botpress's pricing page and public reviews, checked 24 Oct 2026. Prices change; check the vendor's site.
| CustomerReplies | Chatbase | Botpress | |
|---|---|---|---|
| Entry price | Free during launch; optional add-ons at cost | $40/month (Hobby, 700 message credits, 1 agent) | $150/month (annual) for 250 conversations |
| Pricing model | No plans during launch; third-party costs we bear passed through at cost | Message credits; 1–6 credits per reply depending on the model | Conversations plus AI usage |
| Free plan | Every feature free during launch (fair-use reply limit) | No free plan; 7-day trial | 100 conversations a month |
| When credits run out | Keeps answering on our own model; paid add-ons pause when your balance runs out | The agent stops answering unless auto-recharge ($40 per 1,000 credits) is on | $65 per extra 100 conversations |
| Agents | Up to 20 agents | 1 agent on every self-serve plan; extra agents $300/year | Unlimited from Plus |
| Remove branding | Included | $1,188/year add-on | From Plus |
| Included, no markup on Meta's fees | Yes | Yes | |
| Telegram | Included (your own bot) | Only through third-party middleware | Yes |
| Human inbox | Included; team alerts on Telegram and phone push | Helpdesk inbox from the Standard plan ($150/month) | Yes (Botpress Desk) |
| Actions | Shopify, WooCommerce, Razorpay, Stripe, bookings, custom APIs | Stripe, Shopify, Calendly, custom HTTP actions | Yes, code-level |
| Unanswered-question report | Included, with drafted answers | Source suggestions on the Pro plan ($500/month) | Partial |
What Chatbase users complain about
- The bot goes silent when credits run out
- 700 replies for $40, and expensive models use several credits per reply
- Removing the “Powered by Chatbase” badge costs $1,188 a year
- Some users report invented links on their own domain
- Billing and refund complaints on Trustpilot
What Botpress users complain about
- Steep learning curve; needs a developer
- Higher cost per conversation under the 2026 pricing
Where CustomerReplies is better
- Free during launch: you pay only third-party costs, at cost
- Never goes dark: past the fair-use limit customers get your fallback message and your team, not silence
- No credit maths: replies on our own model cost you nothing
- Shared inbox and hand-off included
- Links in answers are checked against your sources
- Telegram, WhatsApp with no message markup, Razorpay actions
- Answer-gap report included, with one-click draft answers
- No-code: live in 5 minutes
- Free during launch vs about $0.60 per extra conversation
Where Botpress is better
- • Visual flow builder and custom code for complex bots
Best for: Developers building custom conversational flows.
Questions
Is CustomerReplies cheaper than Botpress?
Free. You pay only what third-party services cost us, at cost. Every feature is included and answers run on our own AI server; optional add-ons such as Claude or speech are passed through at the provider's price. Botpress: $150/month (annual) for 250 conversations (checked 24 Oct 2026).
Can I move from Botpress to CustomerReplies?
Yes. Point CustomerReplies at the same website and upload the same documents; most teams are live in under an hour. Paste the new widget script in place of the old one.
What does Botpress do better?
Visual flow builder and custom code for complex bots.
Try CustomerReplies free
Every feature free during launch, no card. Paste your website and test it in minutes.
More comparisons: all alternatives and versus pages.